Frequently
Asked Questions

If you need to cancel or reschedule, please call 315-676-7900 at least 24 hours in advance as we do charge $75 for late cancellations. Time is valuable to both you and our office. We therefore ask that our patients arrive on time for their appointments. Patients arriving late for their appointments impact all other patients seen that day. By arriving promptly for your appointment, you ensure that our office staff has the proper amount of time to complete your needed procedure and avoid inconveniencing other patients. If you arrive more than 10 minutes late for an appointment, your appointment may be treated as a missed appointment. If you need to cancel or reschedule your appointment, you are required to do so at least 24 hours in advance. By giving our office an advanced notice of your cancellation, you enable someone who needs an appointment to have one. In order to cancel an appointment, you must speak with a staff member during our regular office hours; phone messages do not constitute a bonafide cancellation.

Dental insurance is a contract between an individual and an insurance company. It is a method of payment, not a method of treatment. The basic responsibility for payment of dental fees belongs to the patient. We will gladly submit claims to your insurance company for you at no charge. We try our best to accurately estimate copays for services; however, we cannot be liable for any charges not covered in full under your particular plan. If you wish to submit your own claims, we will provide you with any information your insurance company requires. Please note that when submitting your own claims, payment in full will be due at the time services are rendered. We are happy to preauthorize major procedures so that you are aware of out of pocket costs to treatment being rendered.

Payments or copayments are expected at the time services are rendered. ​ We understand that often paying a balance all at one time can be difficult for some individuals and families. We encourage you to explore CareCredit payment plans to see if this option works for you.